Learner Resources-CUADIG507 Design digital simulations RII aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURKTB001 Diagnose and repair mobile plant braking systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURHTF002 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSFMK416 Conduct work within financial markets compliance framework FNSFMK521 Analyse financial markets and information FNSFMK522 Apply financial product knowledge in the context of the deal transaction cycle FNSFMK524 Conduct work within financial markets organisational risk management framework Elective units FNSASICS503 Provide advice in foreign exchange FNSFMK411 Perform reconciliations FNSFMK502 Analyse financial market products for client FNSFMK503 Advise clients on financial risk FNSFMK517 Analyse risk mitigation in the operation process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-CUADIG507 Design digital simulations RII aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all