ERF Checklist-BSB20215 Certificate II in Customer Engagement Certificate III Core units BSBLDR412 Communicate effectively

Core units BSBLDR412 Communicate effectively as a workplace leader BSBPMG430 Undertake project work BSBOPS403 Apply business risk management processes BSBWHS411 Implement and monitor WHS policies

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR101 Use ideas and techniques to develop creative work Elective Units BSBCMM101 Apply basic communication skills BSBCRT101 Apply critical thinking techniques BSBITU101 Operate a personal computer * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test advanced internetwork routing solutions ICTNWK611 Configure call processing network elements for secure VoIP networks ICTNWK612 Plan and manage troubleshooting advanced integrated IP networks If you require RPL Kits with comprehensive benchmarking

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities If you require RPL Kits with comprehensive benchmarking

ERF Checklist-BSB20215 Certificate II in Customer Engagement Certificate III Core units BSBLDR412 Communicate effectivelyPlease contact us for more information!