Learning and Assessment Kit-FBPBEV3002 Prepare and monitor beer yeast propagation processes PMB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIBLA305D Conduct secondary blasting RIIBLA302D Conduct shotfiring operations in underground coal mines RIIBLA205D Store

equipment and work areas SHBHIND003 Develop and expand a client base SHBHREF002 Straighten and relax hair with chemical treatments SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

store and maintain stock SITHFAB022 Clean and tidy bar areas SITHKOP009 Clean kitchen premises and equipment SITHFAB025 Prepare and serve espresso coffee SITXINV007 Purchase goods BSBCRT201 Develop and apply thinking and problem solving skills BSBSUS211 Participate in sustainable work practices SITXFIN009 Manage finances within a budget * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-FBPBEV3002 Prepare and monitor beer yeast propagation processes PMB aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to