Learning and Assessment Kit-ICTTEN416 Install, configure and test an internet protocol network TLI Core units BSBITU307 Develop keyboarding

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0028 Manage aviation risk AVIO0017 Manage disruptive behaviour and unlawful interference with aviation BSBADM502 Manage meetings BSBAUD501 Initiate a quality audit BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Electives BSBAUD512 Lead quality audits BSBHRM524 Coordinate workforce plan implementation BSBHRM525 Manage recruitment and onboarding BSBINS501 Implement information and knowledge management systems BSBLDR522 Manage people performance BSBMKG554 Plan and develop public relations publications BSBOPS505 Manage organisational customer service BSBPEF501 Manage personal and professional development BSBPRC502 Manage supplier relationships BSBSTR502 Facilitate continuous improvement BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability BSBWHS521 Ensure a safe workplace for a work area PSPGEN099 Undertake negotiations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLED401 Develop teams and individuals FWPCOR4201 Monitor safety

measure and calculate with routine metric measurements for work FSKNUM016 Interpret

Learning and Assessment Kit-ICTTEN416 Install, configure and test an internet protocol network TLI Core units BSBITU307 Develop keyboardingOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to