Learning and Assessment Kit-FNSRSK411 Apply risk management strategies to own work CPC aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

equipment and controls UEEEL0010 Evaluate and modify low voltage socket outlets circuits UEEEL0012 Install low voltage wiring

development and wellbeing HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety Elective Units BSBLED401 Develop teams and individuals CHCECE036 Provide experiences to support children’s play and learning CHCECE042 Foster holistic early childhood learning

Units of competency AHCWRK303 Respond to emergencies AHCFAU201 Recognise fauna AHCWHS301 Contribute to work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-FNSRSK411 Apply risk management strategies to own work CPC aggressive or abusive customers SIRXECM002Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to