RPL Kit-ICTSAS502 Establish and maintain client user liaison Learner Guide low elements SISXCCS001 Provide quality

low elements SISXCCS001 Provide quality service SISOCHC003 Lead challenge course sessions

Core units TLIB0002 Carry out vehicle inspection TLIC1051 Operate commercial vehicle TLID0020 Shift materials safely using manual handling methods TLIF0025 Follow work health and safety procedures TLIF2010 Apply fatigue management strategies Elective units TLIC3036 Apply safe car driving behaviours HLTWHS006 Manage personal stressors in the work environment TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) TLIA0004 Complete receival and despatch documentation TLID0015 Load and unload goods/cargo TLIE2007 Use communications systems TLIP2029 Prepare and process financial documents TLIU2012 Participate in environmentally sustainable work practices TLIU3014 Operate vehicle in an environmentally sustainable manner TLIO0003 Follow security procedures when working with goods and cargo * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS309 Maintain business records TAEDEL301 Provide work skill instruction TAEDES401 Design and develop learning programs TLIC1051 Operate a commercial vehicle TLIC3036 Apply safe car driving behaviours TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills TLIL2060 Complete induction to the transport industry TLIL4009 Manage personal work priorities and professional development TLIM0001 Conduct learner driver training TLIM4001 Develop safe car driving behaviours in others If you require RPL Kits with comprehensive benchmarking

Units of competency CHCPRT002 Support the rights and safety of children and young people CHCCOM002 Use communication to build relationships CHCCCS016 Respond to client needs CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-ICTSAS502 Establish and maintain client user liaison Learner Guide low elements SISXCCS001 Provide qualityOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information