RPL Kit-SITXCCS016 Develop and manage quality customer service practices Quote procedures and programs to meet

procedures and programs to meet legislative requirements BSBLDR403 Lead team effectiveness CUAIND403 Communicate effectively with arts professionals Elective Units BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

The self-study guide is a tool that can be used to help a student extend their learning

Core units FDFOHS2001A Participate in OHS processes FDFOP2061A Use numerical applications in the workplace FDFOP2063A Apply quality systems and procedures FDFOP2064A Provide and apply workplace information MSMENV272 Participate in environmentally sustainable work practices Elective units FDFFS2001A Implement the food safety program and procedures SIRXPDK001 Advise on products and services SIRXRSK001 Identify and respond to security risks FBPOPR2024 Operate a cooling

RPL Kit-SITXCCS016 Develop and manage quality customer service practices Quote procedures and programs to meetOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information