Training and Assessment Strategy-BSBSS00126 Contact Centre Skill Set Certificate III Core units MSS402001 Apply competitive

Core units MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely Elective units MSS402002 Sustain process improvements MSS402020 Apply quick changeover procedures MSS402021 Apply Just in Time procedures MSS402031 Interpret product costs in terms of customer requirements MSS402040 Apply 5S procedures MSS402041 Apply 5S in an office * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace TAEDES401 Design and develop learning programs TAEDES402 Use training packages and accredited courses to meet client needs TAELLN411 Address adult language

ICTSAS308 Run standard diagnostic tests

Type C buildings CPCSUS4001 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSBSS00126 Contact Centre Skill Set Certificate III Core units MSS402001 Apply competitiveYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.