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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)
fitness and recreation facilities * We can develop additional elective units that are not listed on request (Please contact us for further information)
Our learner resources include:
maintain and modify customer premises communications cabling: ACMA Open Rule * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-CPP31318 Certificate III in Security Operations CPP Units of competency BSBOPS404 ImplementOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
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