ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Core units VU22411 Research pathways

Core units VU22411 Research pathways and produce a learning plan and portfolio VU22645 Give complex presentations for study purposes VU22646 Participate in complex spoken discourse for study purposes VU22647 Take notes from complex spoken texts for study purposes VU22648 Read and write complex texts for study purposes VU22649 Use critical reading skills to analyse study tasks VU22650 Use language analysis skills to review own texts Electives BSBITU302 Create electronic presentations BSBITU303 Design and produce text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCUS301B Deliver and monitor a service to customers BSBOHS403B Identify hazards and assess OHS risks CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4024A Resolve business disputes CPCCBC4031A Process client requirements CPCCBC4025A Manage personal work priorities and professional development BSBSMB406A Manage small business finances BSBSMB401A Establish legal and risk management requirements of small business BSBWRT401A Write complex documents CPCCBC4034A Apply codes and standards to building trade and services contracting * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Core units VU22411 Research pathwaysPlease contact us for more information!