Learning and Assessment Kit-CHCCOM006 Establish and manage client relationships Learner Guide Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK501 Lead diversity and inclusion SITHASC020 Prepare dishes using basic methods of Asian cookery SITHASC021 Prepare Asian appetisers and snacks SITHASC022 Prepare Asian stocks and soups SITHASC023 Prepare Asian sauces

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS402 Coordinate business operational plans BSBWHS411 Implement and monitor WHS policies

Core units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP002 Confirm physical health status HLTINF004 Manage the prevention and control of infection HLTMSG009 Develop massage practice HLTMSG010 Assess client massage needs HLTMSG011 Provide massage treatments HLTMSG012 Apply relaxation massage clinical practice HLTWHS004 Manage work health and safety Elective units BSBESB401 Research and develop business plans HLTAID011 Provide First Aid CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCCOM006 Establish and manage client relationships Learner Guide Units of competency BSBOPS404 ImplementOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to