Learning and Assessment Kit-BSBCUS501 Manage quality customer service HLT Units of competency BSBWHS432X Contribute

Units of competency BSBWHS432X Contribute to organisational mental health response in the context of disruptive events * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW025 Provide information and strategies in health care HLTAHW021 Provide nutrition guidance for specific health care HLTAHW053 Address impact of food security on community health HLTAHW034 Provide healthy lifestyle programs and advice HLTAHW023 Plan

Core units BSBOPS201 Work effectively in business environments BSBOPS304 Deliver and monitor a service to customers BSBWHS211 Contribute to the health and safety of self and others BSBWHS332X Apply infection prevention and control procedures to own work activities CPPCLO3100 Maintain cleaning storage areas

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCUS501 Manage quality customer service HLT Units of competency BSBWHS432X ContributeOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to