Learner Resources-TLID0021 Store and handle dangerous goods and hazardous substances Certificate II aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace RIICRC309D Conduct stabiliser operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURVTN029 Set up and operate universal vehicle measuring systems AURVTN028 Identify and repair high strength steel vehicle components AURVTA002 Remove and replace vehicle supplementary restraint systems AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURVTN023 Repair adhesive bonded structural damage on vehicles AURETH011 Depower and reinitialise hybrid electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHASC026 Prepare curry pastes and powders SITHASC031 Prepare sushi SITHASC034 Prepare Chinese roast meat and poultry dishes SITHASC035 Prepare tandoori dishes SITHCCC026 Package prepared foodstuffs SITHCCC032 Produce cook-chill and cook-freeze foods SITXWHS006 Identify hazards

Learner Resources-TLID0021 Store and handle dangerous goods and hazardous substances Certificate II aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all