Learning and Assessment Kit-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Unit Core units BSBLDR811 Lead strategic

Core units BSBLDR811 Lead strategic transformation BSBSTR802 Lead strategic planning processes for an organisation Elective units BSBINS603 Initiate and lead applied research BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBPMG814 Lead the portfolio BSBSTR801 Lead innovative thinking and practice BSBSTR803 Establish business continuity management strategies BSBTEC601 Review organisational digital strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS501 Ensure a safe workplace CUACMP511 Manage copyright arrangements CUADES601 Design innovative products CUADES611 Manage design realisation CUAIND512 Enhance professional practice using creative arts industry knowledge Elective units BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBSTR801 Lead innovative thinking and practice BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability CUAACD531 Refine drawing and other visual representation tools CUAACD611 Extend professional expertise with drawing and other visual representation tools BSBFIN601 Manage organisational finances BSBINS601 Manage knowledge and information BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR601 Manage innovation and continuous improvement * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Unit Core units BSBLDR811 Lead strategicOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to