Learning and Assessment Kit-ICTICT317 Maintain standard operating environment CUA Units of competency SIRXECM001 Monitor

Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTENN035 Practise nursing within the Australian health care system HLTENN036 Apply communication skills in nursing practice HLTENN037 Perform clinical assessment and contribute to planning nursing care HLTENN038 Implement

Core units MSFGN2001 Make measurements and calculations MSMSUP102 Communicate in the workplace Elective units MSMSUP106 Work in a team CPCWHS1001 Prepare to work safely in the construction industry MSFFF2010 Dismantle and reassemble furniture for finishing MSFFF2012 Prepare surfaces for finishing MSFFF2013 Maintain spray equipment and booth MSFFF2014 Apply surface coatings by spray gun MSFFF2015 Apply stains

Learning and Assessment Kit-ICTICT317 Maintain standard operating environment CUA Units of competency SIRXECM001 MonitorOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to