Learning and Assessment Kit-BSBOPS405 Organise business meetings Diploma Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

engaging and compliant classroom or webinar delivery of the qualification/unit

Core units VU23500 Plan language learning with support Speaking and Listening (1) VU23501 Participate in short simple exchanges Reading and Writing (1) VU23503 Read and write short simple messages and forms Language Skills (2) VU23502 Give and respond to short

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Learning and Assessment Kit-BSBOPS405 Organise business meetings Diploma Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to