Vocational Placement Kit-FNS41720 Certificate IV in Insurance Broking Pre-order aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units VU22384 Develop and document a learning plan and portfolio VU23545 Present straightforward spoken texts for study purposes VU23546 Participate in straightforward interactions for study purposes VU23547 Read and write straightforward texts for study purposes VU23548 Listen and take notes for study purposes VU23549 Use language analysis strategies for study purposes General Electives (2) BSBINS301 Develop and use information literacy skills BSBTEC301 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCMDC302 Apply regulatory and quality requirements to the production of medicinal cannabis AHCMDC301 Apply security regulatory requirements to work in the medicinal cannabis industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISSSCO012 Coach sport participants up to an intermediate level SISSSCO002 Work in a community coaching role SISSSCO005 Continuously improve coaching skills and knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-FNS41720 Certificate IV in Insurance Broking Pre-order aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.