Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP The unit knowledge guide contains

The unit knowledge guide contains information for students to read additional information related to their units of competency or course and as additional support to the learner guide

Core units BSBCMM211 Apply communication skills MSL913004 Plan and conduct laboratory/field work MSL922002 Record and present data MSL933009 Contribute to the achievement of quality objectives MSL943004 Participate in laboratory or field workplace safety Electives HLTPAT006 Receive

inspect and refit light vehicle wheel and tyre assemblies AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURTTA104 Carry out servicing operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTENN052 Provide advanced clinical assessment HLTENN065 Research and report on nursing trends and practice HLTENN066 Contribute to quality improvement for advancement of clinical practice Elective units HLTENN057 Contribute to the nursing care of a person with diabetes HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN061 Apply nursing practice in contemporary aged care settings HLTENN063 Apply nursing practice in the contemporary mental health care settings HLTENN048 Apply nursing practice in the emergency care setting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP The unit knowledge guide containsOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of