Assessment Kit-ICTPRG503 Debug and monitor applications AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AVIF0029 Implement threat and error management strategies AVIF0030 Manage safe flight operations AVIH0013 Plan a flight under instrument flight rules AVIH0017 Navigate aircraft under instrument flight rules AVIW0032 Operate and manage aircraft systems AVIY0033 Operate aircraft using aircraft flight instruments AVIY0044 Conduct a 2D instrument approach AVIY0050 Perform instrument arrival and standard arrival route procedures AVIY0073 Operate aircraft in the traffic pattern at night AVIY0074 Perform non-published instrument departure procedures AVIY0075 Perform published instrument departure procedures AVIY0076 Perform visual circling approach AVIY0081 Conduct a 2D global navigation satellite system non-precision instrument approach Electives AVIH0015 Plan a flight under night visual flight rules * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work BSBMKG542 Establish and monitor the marketing mix BSBMKG541 Identify and evaluate marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

conduct and review coaching programs SISSSCO003 Meet participant coaching needs SISSSCO008 Apply anti-doping policies SISSSCO007 Apply sport psychology principles SISSSCO011 Manage integrity in sport * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTPRG503 Debug and monitor applications AHC aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of